FAQ
How Do I Locate My Model Number?
Your model number can be found in your User Manuel, on your Battery Compartment and stamped on the interior of your lid. Please Note that our model numbers begin with: DZT, OTT, SOT, WM, MS or TTT.
Unable to Process a Refund or Exchange from a Retailer?
Unfortunately, we are unable to process refunds from 3rd party sellers, but we would be happy to help you if your product falls under warranty period. To claim warranty kindly contact services@cavitak.com.
Received a Damaged Unit from a Retailer?
If You received a damaged unit, we recommend returning it to where it was purchased. We understand every unit comes with an orange instructional flyer, but this is mainly for troubleshooting purposes.
Can I Purchase Internal Parts for My Lid?
Unfortunately, we are unable to sell any internal lid components as they arrive pre-assembled. You may purchase an entire replacement lid from our site and the price differs per model.
When Will My Order Ship?
Shipping is done every business day during our working hours. If you placed an order on a weekend or holiday, please note it will be shipped on the next business day. For more shipping information, please contact us.
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