Warranty Policy

 

Products purchased from Ninestars authorized Marketplace sellers are subjected to the authorized Marketplace sellers’ return policy. Therefore, customers may contact the sellers for the return requests.

Cavitak Marketing Private Limited (CMPL) warrants Ninestars products to be free from defects in materials and workmanship for a period of two (2) years from the date of purchase as evidenced by a valid invoice.

What is Covered:

  • This warranty covers defects in materials and workmanship encountered during normal use.
  • If a defect arises within the warranty period, CMPL will, at its sole discretion, either repair or replace the defective product free of charge.

What is Not Covered:

  • This warranty does not cover:
    • Normal wear and tear of the product.
    • Damage caused by misuse, abuse, neglect, accident, improper installation, modification, or unauthorized repairs.
    • Damage caused by other external factors.
    • Damage caused by the use of incompatible accessories or parts.
    • Cosmetic damage that does not affect the functionality of the product.
    • Products purchased from unauthorized resellers.

How to Make a Warranty Claim:

To make a warranty claim, please contact our customer support within the warranty period. You will need to provide a copy of your valid invoice and a description of the defect.

Customer Support:

  • Phone: 079-69595005
  • Email: services@ninestarsindia.com
  • Whatsapp: +91 74860 31230
  • Website: ninestarsindia.com

Additional Information:

  • This warranty is the sole and exclusive warranty offered by Cavitak Marketing Private Limited (CMPL).
  • No other warranties, express or implied, including, but not limited to, warranties of merchantability or fitness for a particular purpose, are made.
  • Our liability under this warranty is limited to the repair or replacement of the defective product. CMPL shall not be liable for any incidental, consequential, or special damages arising out of or in connection with the use of the product.
  • This warranty policy is subject to change without prior notice.